Effective as of July 16, 2025
MetroGlider LLC ("we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, communicate with us, or book a tour.
1. Information We Collect
We collect personal information that you voluntarily provide when you:
Fill out a contact or booking form on our website.
Communicate with us via email or phone.
Subscribe to our newsletters or promotional materials.
Engage with us on social media platforms.
The types of personal information we collect may include:
Name
Email address
Phone number
Mailing address (for booking or invoicing purposes)
Payment information (collected securely via third-party processors)
Travel preferences and personal interests related to your tour
We also collect non-personal information, such as:
Browser type, device information, and usage data (via cookies and analytics tools).
Website pages visited and the time spent on the site.
2. How We Use Your Information
We use your personal information to:
Respond to your inquiries and provide customer support.
Process and manage your bookings and payments.
Send you tour updates, confirmations, and important trip-related information.
Personalize your tour experience based on your preferences.
Send newsletters, promotions, and other marketing communications (if you have opted in).
Improve our website, services, and marketing efforts through analytics and feedback.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:
With service providers and partners: To facilitate the delivery of our services (e.g., tour guides, hotels, and payment processors), we may share necessary information with trusted third-party vendors.
With legal authorities: If required by law, we may share your personal information to comply with legal obligations, protect our rights, or prevent fraud.
With your consent: We will share information for other purposes if you have explicitly consented.
4. Data Security
We take the protection of your data seriously and implement appropriate technical and organizational measures to safeguard your personal information. Our website uses Secure Socket Layer (SSL) encryption to ensure the safe transmission of sensitive information, such as payment details.
While we strive to protect your information, please understand that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Analytics
Our website uses cookies to enhance user experience and gather information about site traffic and usage. Cookies are small data files stored on your device to help us recognize your browser and customize your visit. You can modify your browser settings to refuse cookies, but this may affect your experience on our site.
We also use third-party analytics tools, such as Google Analytics, to track and analyze website usage data. These tools may collect information such as your IP address, browser type, and pages visited.
6. Your Rights
You have the following rights regarding your personal information:
Access and Update: You may request access to the personal information we hold about you and ask us to correct or update any inaccuracies.
Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe link in our emails or contacting us directly.
Data Deletion: You may request the deletion of your personal information in certain circumstances, subject to legal obligations.
Withdraw Consent: If you have provided consent for certain uses of your information, you may withdraw your consent at any time.
To exercise any of these rights, please contact us at info@metroglider.com.
7. Links to Third-Party Websites
Our website may contain links to third-party sites, such as partner hotels or museums. We are not responsible for the content, privacy practices, or security of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically for any updates.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
MetroGlider LLC
10 Columbus Cir
New York, NY 10019
Phone: +1 212-822-5540
Email: info@metroglider.com